Anti-Fraud and Secure Delivery Policy

Packing evidence

• Continuous CCTV is used at packing stations.
• Order identifiers are recorded with packed goods.
• Each parcel is weighed and sealed with tamper-evident tape before dispatch.
• Courier intake and transit records may be compared against warehouse records.

Inspection before acceptance

Customers should inspect the parcel and security seal before accepting delivery. Where a parcel appears opened, damaged, re-sealed, or tampered with, the customer should refuse delivery and preserve photographs or video evidence.

Unboxing video

Customers should record one continuous and unedited unboxing video beginning before the security tape is cut and continuing until all contents are visible. Failure to provide usable video evidence may materially limit claim verification.

Fraud review

Where a claim appears false, altered, or inconsistent with available evidence, the Company may investigate the matter, suspend the relevant account, or provide evidence to a payment provider, courier, insurer, or competent authority.

Claims contact

• Claims email: billing@aapex78.com
• Claims telephone: +923255627627 (undefined)
• Claims form: /contact
• Registered office: Islamabad, Pakistan (undefined)