Privacy Policy

Information we collect

• Identity and contact details, including your name, email address, phone number, and delivery or billing addresses.
• Order, product, return, warranty, and customer-support history.
• CNIC or other verification information where legally required or voluntarily provided for order processing.
• Mobile-wallet identifiers, payment status, and transaction references. Full card credentials are handled by the applicable payment provider and are not stored by us.
• Technical information such as IP address, device or browser information, cookies, and website activity.

How we use information

• To create and manage accounts, carts, orders, delivery, returns, and warranties.
• To process payments, prevent fraud, and keep the website secure.
• To provide customer support and important service communications.
• To maintain order history, dispute evidence, and accounting records.
• To improve our products, services, website performance, and customer experience.

Sharing and storage

We share information only where needed with service providers such as payment processors, couriers, hosting providers, customer-support tools, and professional advisers, or where required by law. We do not sell personal data. Data may be processed on secure systems operated by service providers inside or outside Pakistan, subject to appropriate safeguards.

Security and retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No internet service is completely risk-free. We retain information only as long as needed for orders, warranties, support, legal compliance, dispute resolution, and legitimate business records.

Your choices and rights

You may request access to or correction of your account information and may ask questions about deletion or marketing preferences. Some records must be retained for legal, tax, fraud-prevention, or transaction purposes.

Cookies

The site uses essential cookies for region selection, login, carts, checkout, and security. Additional analytics or marketing cookies should only be enabled in accordance with applicable consent requirements.

Contact

• Use the Contact Us page for privacy questions, correction requests, or customer-support follow-up. undefined