Refund & Return Policy

Return window

You may request a return within 7 calendar days of delivery. Contact us before sending an item back so we can verify eligibility and provide return instructions.

Return eligibility

• The item must be unused, uninstalled, and in its original condition and packaging.
• All accessories, manuals, seals, serial labels, and proof of purchase must be included.
• Items damaged through misuse, incorrect installation, overclocking, liquid exposure, physical damage, or unauthorized repair are not eligible.
• Opened consumables, software or license products, and specially ordered or custom-built systems are non-returnable unless defective.

Defective or incorrect items

Report an incorrect, damaged, or dead-on-arrival item within 48 hours of delivery with photos or video of the parcel and product. After verification, we will arrange replacement, repair, or refund as appropriate.

Return shipping

For verified defective, damaged, or incorrect items, AAPEX 78 will pay reasonable return shipping costs. For an eligible change-of-mind return, the customer pays return shipping and is responsible for safe, insured delivery to us.

Inspection and refunds

Returned items are inspected after arrival. Approved refunds are processed back to the original payment method within 7–10 business days. Your bank or payment provider may require additional processing time. Original delivery charges are not refundable unless the item was defective, damaged, or incorrect.

Warranty claims

Manufacturer or distributor warranty claims outside the 7-day return window are handled under the applicable product warranty. Warranty processing times depend on the relevant supplier and fault assessment.